How can we help?

Guides, policies, and a direct line to us — whenever you need.

Shipping

Free shipping

On all prepaid orders above ₹1,499 across India. Orders below get flat ₹99 shipping.

Delivery time

Standard: 3–5 business days across India.
Express (metros): 1–2 business days.

Cash on Delivery

Available on orders up to ₹5,000. A small handling fee of ₹49 applies. Payable in exact cash to the delivery partner.

Order tracking

Once shipped, you'll receive an SMS + email with the courier tracking link. You can also track from My Orders.

Returns & Exchange

14-day easy returns on all products. If it doesn't feel right, send it back — no questions asked.

How to return

    Refund method

    Refunds go to your original payment method (card, UPI, netbanking). COD orders are refunded to a bank account you provide during pickup.

    Not eligible

      Care Guide

      Leather handbags

        Insulated bottles

          Fabric & embossed items

            Contact

            Business email

            For orders, partnerships, wholesale, media & press:

            arjunshrivas@velmoras.in

            Customer care hours

            Weekdays: 10 AM – 7 PM IST
            Weekends: 11 AM – 5 PM IST

            We typically respond within a few hours — 24 hours max.

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